BITC Service Terms & Conditions

Please read the policy before you use our services.

BITC stays in this agreement for our company BITC / BUS-IT, Business & It Consult (Pty) Ltd.
1. This is an agreement between you and BITC regarding your use of BITC's products, services, computers, interactive information, communications and server management service. All such usage shall be subject to the terms and conditions contained in this agreement and the policies set out below as read with the product specific terms and conditions applicable to the relevant product or service(collectively, "the / this Agreement")
2. This Agreement applies to all accounts, sub-accounts, and alternative account names associated with your principal account. The Account Holder is responsible for the use of each account, whether used under any name or by any person, and for ensuring full compliance with this Agreement by all users of that account.
3. In circumstances of the Consumer Protection Act, 2008 ("the CPA") being applicable to this Agreement, the provisions of the CPA shall prevail in the event of a conflict between any provision of this Agreement and the provisions of the CPA

Agreement for services and repair
1. The terms set out in these Conditions of Service & Repair Agreement shall apply to the service we provide to repair any of your items / devices listed on the service check-in form.
2. Reference to BITC and references to you and your are references to you, the person addressed on this form.
All services and repairs (unless otherwise stated)
1. We shall make all reasonable efforts to repair your Device subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Services using our utmost care and skill.
2. Any time estimate for completion of the service, which may be given to you, is an estimate only and does not form any obligation under the terms of this Agreement.
3. We shall notify you when the Device has been repaired and is available for collection. If you do not collect the Device within 90 days, we may dispose of the Device. Any sum obtained on disposal will be used to meet any unpaid estimate or repair charges you are liable to pay and any remaining balance will be sent to you or will remain payable by you accordingly.
4. If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you, we will notify you immediately.
5. Our out of warranty/chargeable repairs are guaranteed for 3 months from the date the Device is ready for collection. If the Device develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply. The warranty includes the repaired part(s) only and does not include further damage to the repaired part(s).
  
  Read more about Our warranty (click here).
6. All charges will be subject to all government taxes or duties as applicable.
7. The cost of repair will be calculated where possible in accordance with our standard charges as published from time to time.
8. We will keep your device until all charges payable have been paid.
9. Using of our repair services may void your 1 year Apple or any other manufacturer warranty. If you would like to avoid this then please bring your device to the manufacturer.
10. Devices not collected within 3 months from the moment we received them for repair will be removed from our premisses and disposed without and form of compensation from BITC (of its owners) and possibility of getting them back.
Liability
1. Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement or its subject matter (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our option to: (a) supplying the Services again; (b) payment of the cost of having the Services supplied again; or (c) repaying to you any amount that you have paid in respect of the Services.
2. If, through our negligence or willful misconduct, we damage the Device beyond economical repair, our liability will be limited to the cost of providing a replacement with a product that is the same as or similar to the Device.
3. Any data or information that you may have stored on the Device shall remain your sole responsibility and we accept no liability for loss or corruption of such data howsoever caused and we therefore highly recommend that you back up your Devices on your personal computer prior to your repair. It is your responsibility to keep a record of any such data. Saying this we can with permission backup your devices information onto a secure disk if requested which may help in the restoration of personal data if needed.
4. Nothing in this clause 5 shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.
5. In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, health, anticipated savings, goodwill or any other indirect or consequential loss or damage howsoever arising due to any service provided or not provided for any reason.
6. We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three (3) months of becoming aware of the circumstances giving rise to the claim or, if earlier, three (3) months from the time you ought reasonably to have become aware of such circumstances.
Data Protection
1. We ask for your name and address and the other details set out so that we can notify you when your item has been repaired and so we can give you an efficient after-sales service.
2. We may also send you text messages and/or emails from time to time to alert you to new services that we may provide. By signing the questionnaire and using these Services you consent to our use of your personal Information as described. If you do not wish to receive contact from us simply email info@bus-it.info.
General
1. We shall not be liable to you for any delay in or failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.
2. Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.
3. This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter. Nothing in this Agreement shall effect our liability in respect of any misrepresentation, warranty or condition that is made fraudulently.
4. This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.
5. If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of this Agreement so that it is effective to the extent that shall not effect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.
6. Nothing in this Agreement shall confer on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.
7. This Agreement shall be governed by the laws of South Africa and shall be subject to the exclusive jurisdiction of the Cape Town Courts.
8. If any invoice has not been paid by due date after one reminder by email, we reserve the right to discontinue / suspend all provided services to you the client and we reserve damage claims.
Refund Policy
1. Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we canâ€™t offer you a refund or exchange.
2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Several types of goods are exempt from being returned, such as replacement parts installed as part of the service. However they can be replaced as part of warranty policy.
4. To complete your return, we require a receipt or proof of purchase.
5. To return your product, you should mail your product to the advised address or arrange collection with us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Not collected devices
1. We only keep your device for 3 months from the moment you brought it for repair and got informed about repair time needed. If you do not contact us for further arragenements and not collect it within 3 months, your device is being dispossed without chance of getting it back and without any kind of conpensation from our side.

Payments, notice period
1. In general all payments are due daily or if agreed at front after support / repair job has been completed.
2. Weekly or monthly retainer payments can be agreed on for regular clients which order services every month of at least SAR 2,000 incl. VAT.
  Weekly invoices must be paid cash latest Friday by 16h00 (GMT+2) or by EFT available latest next morning Saturday 6am (GMT+2) in our advised Bank Account. Every day late payment will be charged a Penality Fee of SAR 120 incl. VAT to cover our addional cost.
3. Monthly invoices must be paid by EFT and be available latest at the 2nd last working day (Monday to Friday) by 6am (GMT+2) of every month.
  Regular Weekly and monthly retainer for services must be canceled in writing by a letter to our stipulated address latest 30 days before last day of canceled service, which means last day of month for monthly retainers, Fridays for weekly retainers. The last payment due date for weekly invoices is every Friday,
  for monthly invoices the 2nd last working day (Monday to Friday) of the month.

Payments, notice period
1. In general all payments are due daily or if agreed at front after support / repair job has been completed.


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BITC Service Terms & Conditions

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