Our warranty
Summary of the warranty conditions
1. The
warranty covers those aspects of your devices which were
a subject of the repair service. For example, if
we replaced the broken LCD screen, we will only cover problems
related to that part and labour but not software,
motherboard, battery, charging port or other components of the phone
which were not a subject of the repair service. This is why we test the
device before and after the repair to make sure that the phone has been
repaired properly.
Please test the phone when you
receive it. If you find any problem after repair which you didn’t have
before (different than the subject of the repair service), let us know
immediately. If you don’t let us know within 3 days, we will only be
responsible for the subject of the repair.
2. The
warranty means that if there is a problem related to the
repair which we have provided after the actual repair (within first
3 months), we will inspect your phone and repair it
again free of charge to restore its functionality which was the
subject of the repair service.
3. The warranty IS VOIDED if
the malfunction has occurred by physical damage or any kind
of physical impact (user or manufacturer’s fault). For
example, we cannot accept warranty if the front glass or LCD screen of
your phone is physically broken, has any cracks or dents. Please
read the further explanation below.
4. Warranty
means that we are obligated to guarantee the functionality of service we
provided for agreed length of time. Refund will not be given until we
fail to properly fix your device for 3 times.
5. Screen
protectors including tempered glass protectors are not covered under
warranty. Those are added to give some extra protection to the screen
but they don’t guarantee your screen will not to break if you drop it.
We don’t take any responsibility for damages to the screen even if the
tempered glass protection was applied.
Further explanation for the phone front glass and screen self cracking problems
Some mobile phones develop a crack on the screen even if they are new or
used only for a few days. It is a phone manufacturer
fault with the phone design. Please do not blame us if for
example Sony Xperia phone will crack fairly quickly after we fix it.
We do not cover it with our warranty. We use same strong parts as
original! You can read about self cracking Xperia problem on
the Internet!